Privacy Policy

Charles River Mechanical ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at charlesrivermechanical.com.

1. Information We Collect

We collect information you provide directly to us when you fill out our contact or quote request forms. This may include:

• Your name
• Your email address
• Your phone number
• The details of your service request or message

We also automatically collect certain technical data when you visit our site, such as your IP address, browser type, device information, pages visited, and the time and date of your visit. This data is collected through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and service inquiries
• Schedule and provide plumbing, heating, and mechanical services
• Improve our website content, functionality, and user experience
• Analyze website traffic and visitor behavior to better understand our audience
• Comply with applicable legal and regulatory obligations

3. Cookies and Analytics

Our website uses cookies to collect information about how visitors use our site. Cookies are small text files stored on your device that help us understand visitor behavior and improve our services.

We use Google Analytics to track and report website usage statistics. Google Analytics collects information such as how often users visit the site, what pages they view, and other anonymous usage data. This information helps us understand which content is most useful to our visitors.

Google Analytics collects your IP address, which is used to estimate your general geographic location. You can review Google's privacy practices at policies.google.com/privacy.

When you first visit our site, you will see a cookie consent banner. You may choose to accept or decline analytics cookies. If you decline, no analytics tracking will occur. Your preference is stored in your browser and you will not see the banner again.

4. Third-Party Services

We rely on the following third-party services to operate our website and communicate with you:

• Google Analytics — website traffic analysis
• Email delivery services — to send you responses to your inquiries

These providers may process data in accordance with their own privacy policies. We do not sell or rent your personal information to any third party.

5. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you
• Request that we correct or delete your personal data
• Opt out of analytics tracking by declining cookies in our consent banner
• Withdraw consent for data processing at any time

To exercise any of these rights, please contact us using the information below.

7. Data Retention

We retain personal information you provide through our forms for as long as necessary to respond to your inquiry and provide services. Analytics data is retained according to Google Analytics' default retention settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: